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| P:Has my item been dispatched? |
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| R:Orders paid for before 2pm (GMT Time Zone) Monday to Friday are usually sent on the same day.
Orders paid for after 2pm are sent next working day.
Please note that the Portuguese Post Office is closed during the weekend (Saturday and Sunday). |
| P:Do you offer special price to Portugal? |
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| R:Yes. In our store please see » English Payment & Shipment. |
| P:Do you combine items? |
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| R:Yes, when you buy more than one item we will only charge the real final weight package postage cost. Please see prices and details in our store » English Payment & Shipment.
In case you made a purchase and are still waiting one auction to finish, please let us know. |
| P:I was out when the goods were delivered. My order has not arrived... |
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| R:Please note that all items require a signature. In this case goods may be held at your local post office. Please contact the post office to pick up the package. The postman should leave a card but in our experience goods will be held there even if you did not get a card! |
| P:Can I have a tracking number? |
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| R:As soon as the item is dispatched we will send you an email with all shipment details and tracking number. |
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