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If for any reason you are not entirely satisfied with your purchase then please contact us first and we will do everything we can to help. Our mobile phones come complete with a 60-day warranty excluding physical and liquid damage. Many problems our customers may experience can be quickly and efficiently solved so if you would like to discuss then please email us or ring us on 01253 310981. We are always striving to make our customers happy and for us to warrant top feedback so when the rare mistake does happen we appreciate your communication as we always sort out any problems.