|
Product Questions
What type of products are sold at the GOLF DIVISION store?
We sell a wide range of goods from sporting goods to antiques new, ex display & secound hand. All these products will be clearly identified as such in the item title or description.
Do products come with warranty?
Unless otherwise stated in the product description everything will be sold as seen.
I'm looking for more information about the product, how do I get it?
Our customer service representatives may not always have detailed product specifications on hand. Please refer to the item description. All items are offered with the manufacturers catalogue description, including highlights of technical specifications and features. Should you be unable to find the answer to your query please email sales@golfdivision.co.uk
Payment/Checkout Questions
How long do I have to checkout and pay for my item after placing an order?
You must pay for order within 3 days of placing it orders are shipped only after cleared payment has been received.
How do I complete checkout ?
For items purchased on ebay auction you will receive an e-mail from us containing a link to our checkout site where you can submit payment. This e-mail will arrive 'after' the eBay 'End-of-Auction' e-mail within 1-2 hours of the auction closing.
- You will need to click on the link within the e-mail to complete your transaction.
- If you are unable to click on the provided link, you will need to copy and paste the link into your browser.
- We accept payment by paypal cheque or postal order.
- You can go directly to www.paypal.co.uk & pay in full to sales@golfdivision.co.uk - To pay by cheque or postal order please make payable to: GOLF DIVISION STANTON HOUSE EASTHAM VILLAGE RD WIRRAL CH62 0DE including your delivery address & order details
I did not receive my checkout email.
If you do not receive the checkout email within 24 hours, please use our Customer Service centre email sales@golfdivision.co.uk and we will resend your Checkout email.
What payment methods do you accept ?
We accept the following forms of payment via our secure checkout site:
paypal to sales@golfdivision.co.uk
Paypal or credit / debit card through our secure checkout or you may go to www.paypal.co.uk & pay direct to sales@golfdivision.co.uk Or if you are not a paypal member please folllow secure checkout to enter your credit card details or contact Kim on 08448003488.
I am unable to complete checkout, what should I do?
please use our Customer Service centre email sales@golfdivision.co.uk contact us, please describe the error you are receiving and we will respond to you within 24 hours.
Is VAT included in your prices?
VAT is included in our prices unless stated otherwise.
Shipping will be quoted with the item and will be charged at the time of checkout following a successful purchase.
Shipping Questions
Who pays for postage & what is the cost?
The buyer pays all postage costs. Delivery is via a carrier of our choosing and is restricted to the destinations shown below. The shipping cost is stated in the store checkout as shipping cost vary based on size/weight of products and delivery address. Shipping cost includes basic insurance.
A signature is required on delivery our carriers deliver Monday to Friday 8.30 till 5.00, (excluding bank holidays) we cannot specify a delivery time, you can at checkout add special delivery instructions to enable you to instruct our carrier to leave your purchase with a neighbour.
Where do you ship to?
We ship to UK mainland, using DHL or Parcelforce
Highlands & Islands of Scotland, Isle of Man, Isle Of White, Northern Ireland Parcelforce 48hr
Germany, Spain, Portugal, France. Parcelforce Euro 48hr For shipping costs to all other destinations please email sales@golfdivision.co.uk for a quote prior to purchase.
Do you ship to BFPO addresses?
Sorry we do not ship to BFPO addresses
Can I combine purchases to save on shipping costs?
Where goods can be packed together we will automatically do this to reduce your shipping costs
Can I ship to an address different from my credit/debit card address?
Yes we can ship to an alternative address providing you supply your credit/debit card holder's registered address to enable GOLF DIVISION to gain permission to ship to an alternative address from your card provider.
I have not received my order yet, who should I contact?
Please email sales@golfdivision.co.uk with your query, please include your order number and one of our agents will help you within 24 hours.
Return Policy Questions
What is the return and exchange policy?
Customers may return their items within '14 days of receipt of their item' for a full refund, providing the item is returned complete will all original materials and in the same physical condition as when the item was dispatched. If an item develops a fault within 14 days of receipt, then GOLF DIVISION shall endeavor to provide a replacement unit from existing stock.
Please note that the stock we sell largely consists of 'Brand New Excess,' 'Brand New End-of-Line,' and reconditioned 'Nearly New' , and as such we hold limited stocks. In instances where an item is returned as faulty within the 14 day period, and we do not possess sufficient stock to provide a replacement, we shall offer the customer a full refund.
My product arrived damaged during shipping, who should I contact?
If an item has been damaged during shipping or does not match our item description, we offer a 14-day exchange policy from the date that you receive the product. Please use our Customer Service email sales@golfdivision.co.uk and include your email address, and order number, and a brief description of the damage/problem in your inquiry so one of our agents can promptly research your request with in 48 hours.
Customer Service Questions
I am unable to find answers to my questions, who should I contact?
- We have designed our product descriptions so a majority of your inquiries can be answered immediately - If you still need to contact our customer service directly, please submit your inquiry by email to sales@golfdivision.co.uk
Can I contact someone on the phone?
If you need to contact a GOLF DIVISION representative please call 0844 800 3488 Monday to Friday between the hours of 9.00 till 5.00.
When can I expect feedback to be left?
We will submit feedback on winning ebay bidders after completion of a successful checkout.
For further info CLICK HERE - Golf Division | 
) 
