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| P:Do I need a RMA / return manifest authorization ? |
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| R:No, you may return your purchase any time. We would welcome the opportunity to discuss your concerns. |
| P:Do I have to pay for return shipping? |
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| R:If we have made an error in our description or sent the wrong item, we will send your replacement Item and enclose a postage prepaid envelope for your return. |
| P:What if the color does not look right? |
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| R:We do our best to take good pictures showing the color!
We will describe the color in our description and point out if one of the pictures shows a truer color than the others! |
| P:Will it fit? |
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| R:Each listing we try and provide as many actual measurements as we think you might need.
If you would like additional details, let us know and we will get them to you! |
| P:What if purchase a large quanity of items? |
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| R:If your total order is > $50 we will look at your shipping for possible reduced pricing! |
| P:Do you combine shipping? |
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| R:For domestic shoppers, no, we have reduced our prices and included Free Shipping at our lowest price. We do not charge handling fees.
International Shoppers your shipping is calculated by totals weight of your shipping package and no added charges. |
| P:Do you charge handling on my shipping!? |
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| R:USPS Domestic Mail is priced with"0" no handling charges!
USPS International Mail has a $1 handling fee included! |
| P:are your Turbie Twist the original "AS SEEN ON TV" |
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| R:Yes, our turbie twist are purchased direct from Turbie Twist LLC. You can buy with confidence when buying your turbie twist from DealsStealsCollectibles! |
| P:How do I return my item? |
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| R:It is the buyer's responsibility to arrange safe return via Postal Service. |
| P:What is your return policy? |
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| R:We will accept a return of any purchase for any reason, receive a full money back return! Returned item(s) need be returned in condition received. Cost of return shipping is negotiable!? |
| P:Do you combine shipping? |
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| R:Yes, we will combine your items and charge by the total weight of the package!
If you would like to continue shopping hold your payment, we will combine your purchases and provide you you cost so far! When you are ready to check out waut for or request a final invoice and make your payment!
We will ship ASAPayment is received! |
| P:How soon will my purchase be shipped? |
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| R:We do our best to see that your items will be shipped the same day if receipt of payment arrives by 2pm est or the next business day after. |
| P:Do you ship internationally? |
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| R:Yes, We will ship around the World offering Discounted USPS International Shipping Rates to you! Thank you for your interest! |
| P:Can you ship a package to someone else for me? |
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| R:Yes, If you wish to have this shipped to someone else.
Please Email us with your request and Ship To Address and any Special Instructions..We will do our best to get your Purchase out ASAP! |
| P:How long shold should it take for my purchases to arrive ? |
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| R:USPS Domestic Shipments not received within 10 days you should notify us so we can investigate the situation for you. Alaska & Hawaii 1st Class can take longer...Please be patient or upgrade to Priority Mail for speedy delivery!
International Shipping tracking is not available and shipping times vary. |
| P:Feedback ? |
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| R:We use an auto Feedback system and give every Shopper an excellent feedback!
We do our very best to insure your purchase is smooth & painless!
If you are not completely satisfied please, let us know so we are able to address all your concerns.
We strive for your highest accomendations and will earn them if given a chance! |
| P:Do you purchase Postal Tracking ? |
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| R:Yes, We purchase USPS Tracking for all Domestic Shipping at no charge to you! You can view the Status of your Shipment using the Tracking # provided on your Ebay Sales Record.
Postal Tracking is not available for International Shipping! |
| P:What is a Mutual Agreement to void a transaction? |
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| R:If you receive a full or partial refund on your purchase, a Mutual Agreement is necessary for both the Buyer and the Seller!
This transaction will remain incomplete and the Ebay Unpaid Item rules will take effect unless the the Buyer & Seller both agree to void the transaction.
The Seller will initiate the request! |
| P:What is your Payment Policy? |
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| R:We accept PayPal and through PayPal, e-Checks & 4 Major Credit Cards (MasterCard, Visa, American Express, Discover & Debit cards). Payment need be received within 4 days of the date of purchase. If you need more time please contact us & we will work with you.
Thank you for shopping with us! |
| P:How do I know Clothing and Shoes will Fit Me? |
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| R:We try very hard to list our Clothing sizes correctly! Every Clothing Maker Fit varies..We add as much detail and Measurements for you to determine the Fit with our Descriptions!
If you would like more information, measurements or pictures..Please contacts us and we will respond to your request. |
| P:How do I know the True Color of your Items? |
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| R:When taking pictures..sometimes the light and colors will vary, we will describe the True Color and point out which of the pictures best show the true color!
We use a 96pc Crayon set to compare and provide a name to the color. |
| P:I see a circle spot on an Item..is this a defect? |
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| R:We try very hard to provide the best pictures as possible, sometimes the camera / flash will leave a circle spot on the picture.
If we see it we will try and take a new picture, If there is a defect in the Item we will describe it in the Listing! |
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