Terms and Conditions
Postage
All items are despatched within 24-48hrs of receiving cleared payment.
Items are posted from Monday - Friday.
Proof of postage will always be obtained at time of postage.
Royal Mail state that there is, for UK post, a 15 working day wait until an item can be classed as lost in the post. For the all other countries this is 21 working days. Once the 16 or 22th working day arrives we will send you a replacement or give you a full refund.
Payment
Please make payment within 7 days of purchase or the item will be automatically re-listed and Ebay will be contacted to advise them of the non payment. This could result in a strike against your account and suspension from Ebay
We accept returns on:
Items damaged in transit.
All items are sent out well packaged however there may be the rare occasion where the item(s) are damaged. Please contact us in writing by email or letter only (contact details are on the “ME” page), telephone call is not sufficient, within 7 working days upon receipt of your item if you would like to make an exchange. If you do not contact us within 7 working days of receipt of the item the item will be exempt from for any exchange.
Any goods returned to us are not our responsibility until delivered to us. We accept no liability for damage in transit when you are returning goods to us. We will require that you return the item to us at your own cost, using fully-insured and trackable shipping methods. We must receive the returned item within 14 calendar days of the date of your request for return.
Once we have received the item(s) we will send you an email to confirm this and the item(s) will then be checked to verify the damage. We will then refund your item cost, your original postage cost and your return postage cost, and will claim for the damaged item and costs from the original delivery service. Please note that we cannot refund without the item being returned to us – we are required to provide proof of damage (including potential examination of the item) by the delivery service we use.
Items significantly not as described.
These instances are extremely rare, and we will make every reasonable attempt to clarify and resolve any issues.
Please be aware that we require that you contact us in writing (e-mail/letter) within 7 working days after receipt of your item.
If a return is agreed in the discussion between us, we will require that you return the item to us at your own cost, using a fully-insured and trackable shipping method. We must receive your returned item within 14 calendar days of the date of the date of your request for return.
On receipt of the item, it will be inspected/examined to verify the claim if necessary. We will then refund your item cost, your original postal cost and your return postage cost.
Please note that we cannot refund without the item being returned to us.
Change of Mind
In this case for us to accept the return and subsequently refund under the provisions of the Distance Selling Regulation, buyers need to be aware of certain stipulations of those regulations: .
- The buyer has a duty of care for the item, so if it is returned to us not in the condition (Original condition means that the it is unworn, all tags are in place and the curls are not distorted or had fingers/combs run through them therefore making the wig used) in which it left us, thus causing it to be unsuitable for re-sale at full, original sale value, we will institute Court proceedings to recover the purchase price and all costs involved.
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- If the item has been damaged by the buyer or during the course of the Return process, we will contact the buyer to discuss this. If the damage has been caused in transit we will require the buyer to claim from the delivery service responsible – we cannot do this for the buyer, as return shipping is the responsibility of the buyer. If the buyer caused the damage to the item, thus causing it to be unsuitable for re-sale at full, original sale value, it is then excluded from the returns policy.
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- In all cases, we require the buyer to return the item to us at their own cost, using a fully-insured and trackable delivery service. The service used is at the discretion of the buyer, but safe return forms part of the Duty of Care of the item which is incumbent upon the buyer. This cost is non-refundable. This forms part of out Terms and Conditions of Sale. If the item is not returned as per this clause, we have the right to arrange collection, the costs of which will be charged to the buyer. Non-payment of this charge will result in recovery action via the Court.
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- If the item, when originally sent, was sealed in the manufacturers packaging, we can only accept returns in this category if the item is returned with the manufacturers packaging intact, still sealed and unopened. If this condition of sale is not met, thus causing it to be unsuitable for re-sale at full, original sale value, we will institute Court proceedings to recover the purchase price and all costs involved.
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The Process for returning under the Distance Selling Regulations
- Contact us in writing via e-mail or letter within 7 working days of receipt, informing us of your wish to return your purchase
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- From the date of acknowledgement of your Return Request, you have 14 calendar days in which to return the item to us via a trackable and fully-insured delivery service of your choice. The cost of return shipping is at all times the responsibility of the buyer, and in this case, is non-refundable
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- On safe return of the item in compliance with the above stipulations, we will e-mail you to confirm receipt, and will then process a refund for the item cost within 30 working days.
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Please make sure that you are happy with these terms and conditions before making a bid. Have a look at my feedback to also ensure that you are happy with the service I provide. By making a bid you are agreeing to these terms and conditions.
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